Container Way Logistics Ltd.
Website: containerwaylogisticsltd.com
Phone: +1 289 505 2258
Email: [email protected]
Address: 6863 171 AVE NW, Edmonton, Alberta, T5Z 0W2
Last Updated: October 11 2024
1. Introduction
At Container Way Logistics Ltd. (“we,” “us,” “our”), we are committed to providing reliable logistics and container services. This Return & Refund Policy explains your rights and our procedures regarding cancellations, returns, and refunds for services and products purchased through containerwaylogisticsltd.com. By placing an order or booking a service with us, you agree to the terms outlined in this policy.
2. Scope of This Policy
This policy applies to:
Container sales and purchases
Shipping and logistics service bookings
Delivery and transportation services
Any ancillary products or services offered through our website
3. Cancellations
3.1 Cancellation by the Customer
Before service commencement or shipment dispatch: You may cancel your order or booking by contacting us at [email protected] or +1 289 505 2258. Cancellations made at least 48 hours before the scheduled service date or shipment dispatch may be eligible for a full refund, less any applicable administrative fees.
Within 48 hours of service commencement or shipment dispatch: Cancellations may be subject to a cancellation fee of up to 25% of the total order value to cover incurred costs.
After service commencement or shipment dispatch: Cancellations are generally not eligible for a refund, as costs will have already been incurred. However, we will review such requests on a case-by-case basis.
3.2 Cancellation by Container Way Logistics Ltd.
We reserve the right to cancel an order or booking due to circumstances beyond our control, including but not limited to:
Force majeure events (natural disasters, strikes, government restrictions, etc.)
Unavailability of containers or transportation capacity
Incorrect pricing or product information on our website
In such cases, you will be notified promptly and offered either a full refund or an alternative service arrangement, at your discretion.
4. Returns
4.1 Eligibility for Returns
Returns are accepted under the following conditions:
The request is made within 7 days of receiving the container or product.
The item is in its original condition, unused, and free from damage caused by the customer.
Proof of purchase (order confirmation or receipt) is provided.
The container or product matches the description of the item originally ordered.
4.2 Non-Returnable Items
The following are not eligible for return:
Custom-modified, altered, or personalized containers
Containers that have been used, damaged, or exposed to hazardous materials after delivery
Services that have already been fully rendered (e.g., completed shipments)
Items marked as “final sale” or “non-returnable” at the time of purchase
4.3 Return Process
To initiate a return, please contact us at [email protected] with your order number and reason for return. Our team will review your request and provide instructions within 3–5 business days. Customers are responsible for return shipping and handling costs unless the return is due to our error (e.g., wrong item delivered or defective product).
5. Refunds
5.1 Refund Eligibility
Refunds may be issued in the following circumstances:
Cancellation made within the eligible period (see Section 3)
Return of an eligible item in accordance with Section 4
Service failure or error on our part
Overpayment or duplicate charges
5.2 Refund Processing
Approved refunds will be processed within 7–14 business days of approval.
Refunds will be issued to the original payment method used at the time of purchase.
Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.
Any applicable administrative or cancellation fees will be deducted from the refund amount.
5.3 Non-Refundable Charges
The following charges are non-refundable:
Administrative fees
Shipping, delivery, and transportation costs already incurred
Storage fees for containers held beyond agreed periods
Third-party fees or customs duties
6. Damaged or Defective Items
If you receive a container or product that is damaged or defective, please notify us within 48 hours of delivery at [email protected], including photographs and a description of the issue. We will arrange for repair, replacement, or refund at no additional cost to you, provided the damage is not caused by the customer or occurred after delivery.
7. Service Disputes
If you are dissatisfied with a logistics or shipping service, please contact us within 14 days of service completion. We will investigate the matter and work toward a fair resolution, which may include a partial refund, service credit, or re-performance of the service.
8. Chargebacks
Please contact us before initiating a chargeback with your bank or credit card provider. We are committed to resolving disputes directly and promptly. Initiating a chargeback without first contacting us may delay resolution.
9. Governing Law
This Return & Refund Policy is governed by the laws of the Province of Alberta, Canada. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts of Alberta.
10. Contact Us
For any questions, return requests, or refund inquiries, please contact us:
Container Way Logistics Ltd.
📍 6863 171 AVE NW, Edmonton, Alberta, T5Z 0W2
📞 +1 289 505 2258
✉️ [email protected]
🌐 containerwaylogisticsltd.com
11. Policy Updates
We reserve the right to update or modify this Return & Refund Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
By using our website and services, you acknowledge that you have read, understood, and agree to this Return & Refund Policy.